In Iowa they did something astounding. They told state agencies 'Think outside the box. Be bold. Take risks. Invent new ways of serving the public. Oh yeah, one other thing, you have to agree to-give back a percentage of your budget, but if you do, we will unshackle you from the bureaucratic chains and let you make your own decisions.' A few agencies agreed to the deal and set about the task of inventing new ways to feed the poor, rehabilitate prisoners, and even issue fishing licenses. The result was millions of dollars in new revenue streams and dramatic improvements in service to the public.
